Our National Nightmare Is Over; SwampButt Underwear Technical Issues Solved!
As many of our customers and customer wannabe’s can attest we have been experiencing a lot of technical issues with the site. Happily they are solved and should not be an issue for some time. We identified the problem as the guy who was working on it and have asked him to focus on those things he is good at and to leave the technical I.T. stuff to the I.T. department.Our National Nightmare Is Over; SwampButt Underwear Technical Issues Solved!
In the meantime, the corrective actions are that the owner will have his sleeves pinned to his sides when he is around the main computer where the actual work gets done. “It all looked shiny and blinking,” said owner Harold Nicoll. “So I would press something and then say, ‘what does that do’ which was wrong.” We also saw that a number of people had started orders that they did not finish, so we installed a function that gives them another chance with us.
Of course we cannot know why someone had to stop their order. Maybe the phone rang, or there was someone at the door. Maybe a favorite TV show came on. Life is mostly a series of unplanned interruptions, so a function like this is good for everyone. As new business owners with limited experience we are in a very steep learning curve here.
We learn something new every day. Your patience and indulgence of our shortcomings is much appreciated. We want to be worthy of your loyalty.
And in all seriousness, we want to thank several customers who called and wrote to let us know that there were problems they encountered while trying to order garments on line. You guys are wonderful and we cannot thank you enough for reporting the outages and for being patient enough to come back. Thank you!! HN.