All shipments for SwampButt Underwear are sent via the United States Postal Service (USPS). When possible we will send tracking information to the email address included as part of the order. For shipments outside the United States, the USPS is also used and tracking provided where possible.
SwampButt Underwear will exchange underwear but it must be returned to us unopened. We will not accept or exchange opened packages of underwear as state and local law prevents us from doing so. These laws are widely applicable here in the U.S. and fall under most local jurisdictions as a health code violation, which is why you see signs in stores saying you need to wear your undergarments when trying on swimwear and why you also see signs saying they can’t return underwear once you buy it.
On a state level it really falls under mailing rules and can get us in far more trouble than the local health code violations. And I mean big trouble including massive fines of $100,000+ and maybe even jail time.
If anyone is not satisfied with the underwear purchase, all they have to do is return them unopened to SwampButt Underwear (firstname.lastname@example.org) to request an exchange for a different size or style – plain and simple