Swampbutt Underwear Shipping & Returns Swampbutt Underwear Shipping & Returns

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SwampButt Underwear Shipping & Returns

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All shipments for SwampButt Underwear are sent via the United States Postal Service (USPS). When possible we will send tracking information to the email address included as part of the order. For shipments outside the United States, the USPS is also used and tracking provided where possible.

SwampButt Underwear Returns and Guarantees

SwampButt Underwear will exchange underwear but it must be returned to us unopened. We will not accept or exchange opened packages of underwear as state and local law prevents us from doing so. These laws are widely applicable here in the U.S. and fall under most local jurisdictions as a health code violation, which is why you see signs in stores saying you need to wear your undergarments when trying on swimwear and why you also see signs saying they can’t return underwear once you buy it.

On a state level it really falls under mailing rules and can get us in far more trouble than the local health code violations. And I mean big trouble including massive fines of $100,000+ and maybe even jail time.

If anyone is not satisfied with the underwear purchase, all they have to do is return them unopened to SwampButt Underwear (swampbuttunderwear@gmail.com) to request an exchange for a different size or style – plain and simple

  • All requests must be made within 30 days of delivery (for online orders) or purchase (for in store orders).

  • If you choose to replace an item, we will ship the item to you.

  • You will not be charged for postage on the return.

  • For all other returns and exchanges, please see our standard policy below.

Our Standard Policy

  • Returns / Exchanges must be made within 30 days of delivery.

  • Upon delivery, you accept sole responsibility for your orders

  • All items must be unworn, unwashed, with hangtags attached and in original packaging.

  • Once your item(s) reach our warehouse, your refund or exchange will be processed within 10 business days.

  • Gift cards are nonrefundable and cannot be exchanged or redeemed for cash.

  • We can only process returns and exchanges for items purchased directly from SwampButt Underwear. If you purchase our product from another retailer, please contact them directly for a return or exchange.

Unauthorized Returns and Worn Garments

Refunds or exchanges will not be issued for unauthorized returns. For questions please send an e-mail to swampbuttunderwear@gmail.com.

Contact by email:

swampbuttunderwear@gmail.com or

nickheraldson@gmail.com or


By phone or text:


Write to us or for returns:

SwampButt Underwear,
Lake Jackson, Texas 77566